A message to our customers about Coronavirus
As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.
As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.
Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.
We have also enforced strict hygiene procedures across every aspect of the sales and service journey.
Sales
Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
Customers have the option to test drive a car alone, with no staff member present.
We are implementing virtual test drives and product presentations to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
We have extended our Online Enquiry team's hours from early morning to late evening, seven days a week (including Public Holidays) to answer any questions about sales, finance, parts, and service.
Service
We are introducing steering wheel and gear shifter wrapping.
Vehicle keys are being placed in plastic zip-lock bags.
Our courtesy bus will cease operation due to social distancing regulations.
Our waiting areas are cleaned frequently and we have removed refreshments.
Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
We can also take payments over the phone.
The self-charging Niro gives modern hybrid technology a sleek new look, bringing the efficiency of an HEV to a fun-to-drive crossover SUV. The advanced parallel hybrid powertrain seamlessly blends petrol and electric power - without the need for external charging - for a great ride with outstanding hybrid efficiency. It’s just as impressive on the inside, too - giving you advanced connectivity, tons of comfort and versatility, and a range of intuitive technology and features.
Interior Tech
The 4.2" Supervision cluster offers excellent visibility of key vehicle functions. Battery status information is clearly set out on the left hand side of the display and an analogue Speedometer on the right.
Safety
In addition to S:
Your brand-new Kia comes with the assurance of Australia’s First 7 Year Unlimited Kilometre Warranty, unlike offerings from other car brands which cease to operate after you hit a certain mileage. We knew we had to go the extra mile, because a longer warranty is a better warranty. It’s easy for us to back up our vehicles with the best warranty in the industry. After all, they are built not only to perform but to last.
At Kia, we believe that when you purchase a vehicle you should have a clear understanding of what it will cost to maintain your vehicle and optimise its value. That's why we've introduced the Kia Capped Price Service program.
Every New Kia already comes supported by 12 months of complimentary Roadside Assistance. Even with the greatest care in the world, there are times when the unexpected happens. You lose your keys. You run out of fuel. Or you leave on the lights and need a jump-start. That’s why nationwide Kia Roadside Assist makes sense.
